60 Days Return Policy

 

At Imgifting.com, we pride ourselves on high customer satisfaction.

If you are not 100% satisfied with your product, new, unworn items can be returned to Imgifting within 60 days of delivery. We accept returns for both defective and non-defective products

 

Personalized products are made especially for you and can be returned for either an exchange, or a refund (all personalized items are one-of-a-kind, those returns will incur a 20% restocking fee) within 60 days of of the shipping date. If an error occurs on our end, we will exchange the item free of charge, or provide a refund without any fees.

 

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

 

We sent the wrong order or item(s), you received any broken items, you got different personalized information you provided to us, or the quality of the products you received is defective, please notify us immediately via e-mails service@imgifting.com and you will receive either a refund or replacement (we accept exchanges) .

 

Defective/ Damaged Items Return/Exchange

 

1. If you want a return, please email us to service@imgifting.com.

 

2. Attach a clear image of the damaged item and detailed description of the matter. ( the defective or damaged items are not need to return.)

 

3. We would reponse within 48 hours, you can choose refund or reques a replacement.

 

4. To ensure both our products and your return package, the return label is included in the package to ensure that your package reaches the correct address. Please ship the item to us within 10 days.

 

5. Window extension. You can extend the return window during certain times of the year like Mother's Day, Father's Day, or Christmas.( the return day could delay to 99 days.)

 

Cancellation Policy

 

1. Once you submit the order, your order will immediately enter the processing stage.

 

2. Since each item is made to order and we start production immediately, kindly inform us within 48 hours of placing your order if you want to cancel.

 

3. Cancellation is only possible before item(s) has been shipped.

 

4. Cancellations will be processed on the day we receive your cancellation request.

 

5. If you want to change the order information (size, picture, name, color, message), we advise contact us with 24 hours.  If you have any questions, please contact us at service@imgifting.com.

 

 

Refund Processing Time

 

The refund processing time may take up to 2 business days from the day your refund was approved, depending on the policy of the credit card or PayPal you used to pay for your order.

 

 

Policy Amendments

 

Imgifting.com reserves the rights to modify this policy as necessary. We will ensure that any adjustments are communicated promptly, with updates published directly on this page for your convenience and transparency.

 

For any questions, please feel free to contact our Customer Services Team by email service@imgifting.com.

 

Working Hours: 9:00 pm to 6:00 am Sunday to Friday.